At T S Aromatics, we strive to provide our customers with high-quality products and exceptional service. We understand that sometimes you may need to cancel an order or request a refund. This policy outlines the terms and conditions for cancellations and refunds.
1. Order Cancellation
- Before Shipment: You may cancel your order without any penalty if the order has not yet been shipped. Please contact us as soon as possible with your order details to initiate a cancellation. Once the cancellation is confirmed, any payments made will be fully refunded.
- After Shipment: If your order has already been shipped, you can still request a cancellation, but you will need to return the product in accordance with our return policy (see below). Shipping fees are non-refundable.
2. Returns
We want you to be completely satisfied with your purchase. If for any reason you are not, you may return the product under the following conditions:
- Eligibility: Products must be returned within 14 days of receipt. To be eligible for a return, the product must be unused, unopened, and in its original packaging.
- Process: To initiate a return, please contact our customer service team with your order details. We will provide you with instructions on how to return the product.
- Return Shipping: The cost of return shipping is the responsibility of the customer unless the product is defective or incorrect due to our error.
- Inspection: Once we receive the returned product, we will inspect it to ensure it meets our return criteria. If approved, we will process your refund.
3. Refunds
- Refund Process: If your return is approved, we will process the refund to your original payment method within 7-10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
- Partial Refunds: In certain situations, only partial refunds may be granted, such as for items that are returned with obvious signs of use, opened items, or items that are not in their original condition.
- Non-Refundable Items: Some items may be marked as non-refundable at the time of purchase, such as custom orders or perishable goods. These items are not eligible for returns or refunds.
4. Exchanges
- Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately with your order details and photos of the issue. We will arrange for a replacement or refund at no additional cost to you.
- Exchanging Products: If you wish to exchange a product for a different one, you may do so by returning the original product in accordance with our return policy and placing a new order.
5. Contact Us
If you have any questions or concerns about our Cancellation/Refund Policy, or if you need to initiate a return or cancellation, please contact us at:
T S Aromatics
KH-989, Plot No.10, Bisrakh Rd, near Railway Crossing, Noida, Uttar Pradesh 201301
info@tsaromatics.in
+91 98914 38889